Studio Policies

  • We have a 6-hour cancellation policy for all members. If you cannot attend, log into your account here at least 6 hours before and cancel your booking. Doing so will give you a class credit, which you can use to book your next class. If you would prefer a refund instead, please email hello@resetyogaglasgow.com.

    Late cancellations made after 6 hours before the class start time will not be credited back or refunded. Late cancellations and no-shows on all memberships will incur a £5 charge per session, which will be charged to the card on file.

    Refunds are not available for workshops and courses. If we cancel a workshop, you will receive a full refund.

  • Please be aware that late entry is not allowed. Our classes begin promptly, so please ensure you arrive 10 minutes before the start time.

    If the door is closed, the class is in session. Please refrain from knocking or opening the door during class.

    Late entries and no-shows will not receive refunds or transfers. 

    Some instructors may provide a grace period of 3-4 minutes with the door left open. However, once the door is closed, entry may be denied at the teacher's discretion; the final decision is theirs.

  • Upon entering the studio, please 'toggle on' your name on our studio iPad to sign in. It is now your responsibility to do so, and the instructors will not be responsible for any late charges.

  • Mobile phones must be kept out of the studio. Please store them with your belongings, set them to silent mode, and use them only before and after practice.

  • Filming during classes is prohibited for both students and facilitators. Do not use your mobile phone to record videos or take photos of your practice. Additionally, capturing images or videos of others and posting them on social media without their permission is strictly prohibited.

FAQs

  • Urban Office, 101 Portman St, Kinning Park, G41 1EJ. Second Floor.

  • We use a different entrance to the building. It is situated to the right of the main door, just behind the bike stand and up the ramp. Look for our signs.

    Please check your confirmation email for the door code.

    DO NOT USE THE MAIN ENTRANCE unless you cannot use the stairs.

  • We have everything you need in the studio. Wear comfortable clothes and your favourite water bottle.

  • We recommend starting with beginner-friendly classes such as Yoga, Chill, and Yin. This will help you learn the basics and become more confident in your preferred style of Yoga. All our teachers welcome beginners, so let them know upon entering the class. Avoid any intermediate classes and Vinyasa until you are ready.

  • We have studio mats you can borrow for free.

  • You can now accept or decline a class spot from the waitlist.

    When a spot opens in a fully booked class, we will text the first person on the waitlist. They have 30 minutes to accept or decline. If declined or missed, the spot goes to the next person.

    If you don’t have a number on your Reset account, you'll be emailed. We recommend adding your number to avoid missing classes.

    The waitlist closes 60 minutes before class starts, and no one is contacted after this time.

    Waitlist bookings are non-refundable and non-transferable.

  • We have lockers on the stairwell free of charge to use. Unisex toilets and one shower (please bring your own towel and body wash). There are no changing rooms.

    There is a social area where you can fill up water or stay a while if too early for class.

  • Parking is free to all students